Active listening
Major - 1 [ Proficiency in English Language ]
Home Assignment :-
Introduction :-
received from the speaker”
.Listening is important for good communication.
When we listen, we give our full attention to the speaker and try to
understand what they mean. We look at them, don't interrupt, and ask
questions to make sure we get it. This helps us build strong relationships,
solve problems, and understand each other better. Listening is not just
about hearing words, but also about understanding how the other person feels.
• There are five types of listening :-
(1) Appreciative listening :-
Appreciative listening is listening for deriving aesthetic pleasure, as we do
when we listen to a comedian, musician, or entertainer.
(2) Empathetic listening :-
Empathetic listening is when you try to understand how someone else is
feeling. You put yourself in their place and try to feel what they feel. When
you do this, you show that you care and understand them. You ask
questions to help them share more, and you don't judge or try to fix
everything. This helps people feel safe and heard, and it makes your
relationships stronger.A good example of empathetic listening is that
practiced by nurses.So that it gives a healing touch to the patient. We must
feel the person’s nerves. This can be done through phrases like ‘I can
understand what you have gone through,
’ ‘It must be difficult to face such a
situation,
’ etc. Sometimes the situation is very sensitive and must be handled with caution.
(3) comprehensive listening :-
This type of listening is needed in the classroom when students have to
listen to the lecturer to understand and comprehend the message. Similarly,
when someone is giving you directions to find the location of a place,
comprehensive listening is required to receive and interpret the message.
(4) Critical Listening :-
Critical listening is also known as evaluative, judgemental, or interpretive
listening, critical listening involves analysing, evaluating, and judging what
is being said. It is a careful and thoughtful way of listening to someone. It's
like being a detective, trying to figure out what's true and what's not. When
you listen critically, you don't just take what they say at face value. Instead,
you analyze their words to see if they're using facts or just opinions. You
also evaluate their tone to determine if they're sincere or trying to
manipulate you. Additionally, you look for hidden meanings, trying to
understand if they're saying something between the lines. By using your
own knowledge and experience, you can make informed decisions and
avoid being misled. Critical listening is especially important when someone
is trying to convince you of something, like a salesperson or a politician. By listening critically, you can make smart choices and stay informed.
(5) superficial Listening :-
Superficial listening can be compared with hearing or passive listening.
One pretends to be listening by giving fake expressions to avoid offending
the speaker. However, not much is fed into the brain. This happens, for
example, when one is forced to attend a guest lecture on an
area that is not of one’s interest.
⭐️ Essay :-
Active listening is a communication skill that facilitates understanding, comprehension, and compassion between people. Good listeners
"actively process information, make pertinent comments, and ask relevant questions" (Brent and Anderson 123). They are engaged in the conversation and purposeful in listening, thereby creating opportunities that improve relationships, increase cooperation, solve problems, and build intimacy.
According to Philippa Cordingley, founder and Chief Executive Officer of Canada's Centre for the Use of Research and Evidence in Education, there are four subsets of skills involved in active listening (5). They include: valuing silence, listening to what has actually been said, using affirming body language, and reframing what has been said to check meaning. Silence is important because it shows the listener is attentive, allows the speaker to finish what they are saying, and, to some extent, provides the speaker with the opportunity to hear him or herself talk. It's also important for the listener to fight the urge to speak what is on their mind and listen to what is actually being said.
Listeners may want to add something to conversation, e.g., make suggestions; in doing so, however, the listener might miss the real meaning of what is being said. Using affirming body language is also important in letting the speaker know the listener's attention, e.g., nodding and smiling. Finally, it's important for the listener to repeat back what they heard in their own words. This allows the speaker to reconsider what they have said and clarify details.
Active listening is important in all situations where people are communicating with each other. According to the National Communication Association, "effective communication is critical to achieving high quality personal and work relationships" (36). In the workplace active listening allows employers to understand their employees and create a workplace that is responsive to employee needs. In service industries, active listening allows service providers to better understand what customer expectations are and meet those expectations. In the field of medicine, active listening allows doctors and nurses to better understand their patients and provide better care.
In families, active listening builds intimacy and trust between husband and wife and parent and child.
I worked for twenty years in the field of business as an administrative analyst. My work revolved around analyzing workflow, writing procedure manuals, and developing new hire orientation programming and technology training materials.
Comments
Post a Comment